FAQ

 

Ordering

 

How do I order?

 
Browse through over 500 products in our online store. You can use the search function if you’re looking for something specific, or you can browse through our categories:       
     
  • Aircraft Models
  • Accessories
  • Men
  • Women
  • Children

Click on a category at the top and choose from our dropdown menu of related Emirates branded products.

You can add items to your shopping bag as you browse - click on the product you’re interested in, then click Add To Bag.

Remember to choose the quantity if you want more than one. And if you’re ordering clothing, you need to select your size from our dropdown list.

To see what’s in your shopping bag at any time, click on the shopping cart icon in the top right corner of the page.

When you’re ready to buy, just go to your shopping bag. You can remove items by clicking the red X next to the product, or you can change the quantity. Check the total cost of your order, then click Continue to Checkout when you’re ready to pay.

We’ll only take the payment once you enter your details and give us your final confirmation.

How do I know what size I need?

Find your size for each type of clothing in these charts:

Mens Pique Polos (All Sizes in inches)

 

S

M

L

XL

XXL

Chest (1 inch Below Armhole)

21

22

23

24

25

Length (From Shoulder Point)

27

28

29

30

31

Sleeve Length including cuffs

8 1/2

9

9 1/2

10

11

Shoulder Edge to Edge

18

18 1/2

19 1/2

20 1/2

21

 

 

 

 

 

 

Mens Round Neck T-shirts (All Sizes in inches)                                                    

 

S

M

L

XL

XXL

Chest (1 inch Below Armhole)

21

22

23

24

25

Sleeve Length (From Neck Centre)

15

16

17

18

19

Length (From Shoulder Point)

27

28

29

30

31

 

Mens Rugby Shirts(All Sizes in inches)  

 

S

M

L

XL

XXL

Chest (1 inch Below Armhole)

21

22

23

24

25

Length (From Shoulder Point)

27

28

29

30

31

Sleeve Length including cuff

8 1/2

9

9 1/2

10

11

Shoulder Edge to Edge

18

18 1/2

19 1/2

20 1/2

21

 

Mens Football Shirts

Product Label

S

M

L

XL

XXL

XXXL

34-36
36-38  

38-40
40-42

42-44
44-46

46-48
48-50

50-52
52-54

54-56
56-58

 

 

 

 

 

 

 

Chest (In)

34-37

37-40

40-44

44-48

48-52

53-58

Chest (Cm)

86-94

94-102

102-112

112-122

122-132

135-147

Waist (In)

30-32

32-35

35-39

39-43

43-47

48-53

Waist (Cm)

76-81

81-89

89-99

99-109

109-119

122-135

Hip (In)

35-37

37-40

40-44

44-48

48-51

51-56

Hip (Cm)

89-94

94-102

102-112

112-122

122-130

130-142

 

 

Ladies Rugby Shirts (All Sizes in inches)

 

 

XS

S

M

L

 

Chest (1 inch Below Armhole)

17 1/2

18 1/2

19 1/2

20 1/2

 

Length (From Shoulder Point)

24

25

26

37

 

Sleeve Length including cuff

6 1/2

7

7 1/2

8 1/2

 

Shoulder Edge to Edge

15 1/2

16

16 3/4

17 1/2

 

 

 

Ladies Pique Polos (All Sizes in inches)

 

 

XS

S

M

L

 

Chest (1 inch Below Armhole)

19

20

21

22

 

Length (From Shoulder Point)

23 1/2

24 1/2

26 1/2

27 1/2

 

Sleeve Length

6

6 1/2

8

8 1/2

 

Shoulder Edge to Edge

15

16

17

18

 

 

 

Childrens Round Neck T-Shirts (All Sizes in inches)

 

2-3 Yrs

3-4 Yrs

5-6 Yrs

S

M

Chest (1 inch Below Armhole)

13

15

16

17

18

Length (From Shoulder Point)

16

17 1/2

19

21

22 1/2

Sleeve Length

5

5 1/2

6

7

7 1/2

Shoulder Edge to Edge

12 1/2

13

14 1/2

15 1/2

16

Rib Width

3/4

3/4

3/4

3/4

3/4

 

Babies Body Suits (All Sizes in inches)  

 

 

0-6 Months

6-12 Months

12-18 Months

18-24 Months

 

Chest (1 inch Below Armhole)

8 1/2

9

9 1/2

10

 

Length (From Shoulder Point)

15 1/2

16 1/2

18

19 1/2

 

Shoulder Edge to Edge

6 1/2

7 1/2

8 1/2

9 1/2

 

 

 

Romper Suits (All Sizes in inches)

 

 

0-6 Months

6-12 Months

12-18 Months

18-24 Months

 

Chest (1 inch Below Armhole)

12 1/2

13 1/2

14 1/2

15 1/2

 

Length (From Shoulder Point)

17

19

20 1/2

21 1/2

 

Sleeve Length

4

4 1/2

5

5 1/2

 

Shoulder Edge to Edge

9

10

10 1/2

11 1/2

 

 

Login

 

What is the login for?

 

Login is for Emirates Skywards loyalty programme members. If you’re a member, you can use your details to log in to the Emirates Official Store to earn and spend Skywards Miles.

You can learn more about it below.

Why can’t I log in with my Emirates Official Store details?

 

We’ve upgraded our login to incorporate the Emirates Skywards loyalty programme. Login is now for Emirates Skywards members to earn and spend Skywards Miles at our online store.

This means your Emirates Official Store login details will no longer work. But you can still check out as a guest.

Find out all the benefits of being an Emirates Skywards member and join for free here..

 

Payment

 

What credit cards can I use?

 
You can pay securely online using these credit or debit cards:       
  • Visa
  • MasterCard

What credit card details do I need to give?

 
To pay, you will need to enter your card details:        
               
  • Card Type: Visa, MasterCard
  • The cardholder’s name as featured on the card
  • Credit card number – the long number across the card
  • The card’s expiry date
  • CVC number – the last three digits of the security code on the signature side of your card

This is completely secure, and we follow GDPR guidelines on data protection and use.

 

Emirates Skywards

 

What is Emirates Skywards?

 

It’s a great way to save money on your shopping.

Emirates Skywards is the loyalty programme of Emirates. As a member, you can earn and spend Skywards Miles when you shop online at the Emirates Official Store.

Skywards Miles are a bit like currency. You can earn Miles in lots of ways, including on our flights and at our online store. Spend them on your shopping and much more.

There are lots of benefits to being a member. Find out more and join for free here.

How do I earn Skywards Miles at the Emirates Official Store?

 

If you’re a member of our Emirates Skywards loyalty programme, simply use your membership details to log in on www.emirates.store and shop as normal.

When you check out, pay by card and you’ll earn 1 Skywards Mile for every USD 1 you spend on eligible products. (The eligible items will be highlighted in your shopping bag).

The Miles will be credited to your Emirates Skywards account after two working days (bear in mind our working week in the UAE runs from Sunday to Thursday).

You can only earn Miles when you pay by card - if you want to spend Miles, you won’t be able to earn them too.

How do I spend Skywards Miles at the Emirates Official Store?

 

If you’re a member of our Emirates Skywards loyalty programme, simply use your membership details to log in on www.emirates.store and shop as normal.

You’ll notice that many items have a cash value and a Skywards Miles value. That means you have the choice to buy them with cash (on your card) or with Skywards Miles, starting from a minimum of 2,000 Miles.

You can also choose how many Miles you want to put towards the cost of your shopping, starting from 2,000 Miles. The more Miles you contribute, the less cash you spend.

VAT and shipping are always paid separately by card.

It’s important to remember that the Miles will only be deducted from your account after two working days. So please make sure you keep enough Miles in your account for a couple of days after you place your order. Bear in mind our working week in the UAE runs from Sunday to Thursday.

If you’re spending Miles, you won’t be able to earn them at the same time.

Can I pay with a combination of credit card and Skywards Miles?

 

Yes – you can choose how many Miles you want to put towards your shopping, starting from 2,000 Miles, and pay the rest in cash. The more Miles you contribute, the more cash you save.

You can only shop with Miles if the item can be bought with Miles (these products are highlighted in your shopping bag). There’s a minimum spend of 2,000 Miles, which is the equivalent of USD 9.

Even if you pay the full amount with Miles, VAT and shipping are always paid separately by card.

Can I earn and spend Skywards Miles at the Dubai Mall and airport stores?

 

No, currently you can only earn and spend Skywards Miles at our online store.

 

Delivery

 

How much will the delivery cost?

   

We have a flat shipping rate. The delivery charges within the UAE are USD 7 and USD 30 anywhere else in the world.

   

How long will the delivery take?

It takes 5 to 8 working days depending on the destination or product availability.

Bear in mind our working week here in the UAE is Sunday to Thursday.

   

Do I have to sign for delivery?

 

Yes, someone will need to accept and sign for the delivery.

 

Refunds and Exchanges

 

How do I exchange a product?

   

We’re only able to offer refunds and not exchanges. Find out how to return an item on our shipping and returns page.

 

How do I return a product?

   

You can return a product to us within 7 days from the date of delivery, as long as it’s due to one of these circumstances:

  • You received the wrong order
  • The product(s) is defective
  • The product(s) is damaged in transit
  • A manufacturer recalls the product(s)

You can find out how to return an item here.

 

How do I return an item I bought on my Emirates flight?

   

We don’t manage the returns for EmiratesRED inflight retail. To return items you bought on an Emirates flight, please email inflightretail@emirates.com and include a copy of your receipt.

 

Can you refund my Skywards Miles?

   

We’re unable to return Skywards Miles to your account once you have spent them.

To return an item you bought with Miles, follow our usual returns process and we may be able to offer you credit to use at our online store.

Please check our Emirates Skywards terms and conditions here.

 

I earned Skywards Miles on my shopping. Will I lose the Miles if I return the product?

   

No, we can’t take the Miles from you. But we won’t be able to give you a cash refund if you want to return the item.

You can follow our usual returns process and we may be able to offer you credit to spend at our online store.

 
 

General

   

How secure is www.emirates.store?

   
 

When you place an order, all the information you supply to us is held in a secure database using the latest technology to protect your personal information. We store and use your data according to our own strict privacy policy as well as adhering to the EU General Data Protection Regulation (GDPR).

When you pay, you may see a padlock in the address bar showing that the website is secure, or you may see a message saying that you’re entering a secure website.

For more information, please read our privacy policy.

   

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