FAQ

 

Ordering

 

How do I order?

 
We have over 150 products on offer at www.emiratesofficialstore.com. Each product has been categorised under the following:-        
     
  • Aircraft Models
  • Accessories
  • Men
  • Women
  • Children
  •        
        To order, simply place your cursor on the category of product that you are interested in and a drop-down menu will appear. Move the cursor to the sub-category of product that interests you and the full range of products will appear.
                   
           Once you have chosen the product you wish to purchase, simply enter the quantity and click "Add to Bag". If you are ordering clothing, please select the size you require from the available sizes mentioned on the dropdown menu.
           
           Any items you place in your shopping bag during your visit to www.emiratesofficialstore.com, will appear in your shopping bag, when you proceed to check out. If you do not wish to order all of the items in your bag, simply click "Remove" tab that is next to the product you wish to take out.
           
           Your credit card will only be billed when we process your order.
         

How do I know what size I require?

www.emiratesofficialstore.com  provides a size chart for each clothing product. All the size charts are illustrated below:-    
Mens Pique Polo's (All Sizes in inches)
  S M L XL XXL
Chest (1 inch Below Armhole) 21 22 23 24 25
Length (From Shoulder Point) 27 28 29 30 31
Sleeve Length including cuffs 8 1/2 9 9 1/2 10 11
Shoulder Edge to Edge 18 18 1/2 19 1/2 20 1/2 21
           
Mens Round Neck T-shirts (All Sizes in inches)                                                    
  S M L XL XXL
Chest (1 inch Below Armhole) 21 22 23 24 25
Sleeve Length (From Neck Centre) 15 16 17 18 19
Length (From Shoulder Point) 27 28 29 30 31
 
Mens Rugby Shirts(All Sizes in inches)  
  S M L XL XXL
Chest (1 inch Below Armhole) 21 22 23 24 25
Length (From Shoulder Point) 27 28 29 30 31
Sleeve Length including cuff 8 1/2 9 9 1/2 10 11
Shoulder Edge to Edge 18 18 1/2 19 1/2 20 1/2 21
 
Mens Football Shirts
Product Label S M L XL XXL XXXL

34-36
36-38  

38-40
40-42

42-44
44-46

46-48
48-50

50-52
52-54

54-56
56-58

             
Chest (In) 34-37 37-40 40-44 44-48 48-52 53-58
Chest (Cm) 86-94 94-102 102-112 112-122 122-132 135-147
Waist (In) 30-32 32-35 35-39 39-43 43-47 48-53
Waist (Cm) 76-81 81-89 89-99 99-109 109-119 122-135
Hip (In) 35-37 37-40 40-44 44-48 48-51 51-56
Hip (Cm) 89-94 94-102 102-112 112-122 122-130 130-142

Ladies Rugby Shirts (All Sizes in inches)

 
  XS S M L  
Chest (1 inch Below Armhole) 17 1/2 18 1/2 19 1/2 20 1/2  
Length (From Shoulder Point) 24 25 26 37  
Sleeve Length including cuff 6 1/2 7 7 1/2 8 1/2  
Shoulder Edge to Edge 15 1/2 16 16 3/4 17 1/2  
   
Ladies Pique Polo's (All Sizes in inches)  
  XS S M L  
Chest (1 inch Below Armhole) 19 20 21 22  
Length (From Shoulder Point) 23 1/2 24 1/2 26 1/2 27 1/2  
Sleeve Length 6 6 1/2 8 8 1/2  
Shoulder Edge to Edge 15 16 17 18  
   
Childrens Round Neck T-Shirts (All Sizes in inches)
  2-3 Yrs 3-4 Yrs 5-6 Yrs S M
Chest (1 inch Below Armhole) 13 15 16 17 18
Length (From Shoulder Point) 16 17 1/2 19 21 22 1/2
Sleeve Length 5 5 1/2 6 7 7 1/2
Shoulder Edge to Edge 12 1/2 13 14 1/2 15 1/2 16
Rib Width 3/4 3/4 3/4 3/4 3/4
 
Babies Body Suits (All Sizes in inches)    
  0-6 Months 6-12 Months 12-18 Months 18-24 Months  
Chest (1 inch Below Armhole) 8 1/2 9 9 1/2 10  
Length (From Shoulder Point) 15 1/2 16 1/2 18 19 1/2  
Shoulder Edge to Edge 6 1/2 7 1/2 8 1/2 9 1/2  
   
Romper Suits (All Sizes in inches)  
  0-6 Months 6-12 Months 12-18 Months 18-24 Months  
Chest (1 inch Below Armhole) 12 1/2 13 1/2 14 1/2 15 1/2  
Length (From Shoulder Point) 17 19 20 1/2 21 1/2  
Sleeve Length 4 4 1/2 5 5 1/2  
Shoulder Edge to Edge 9 10 10 1/2 11 1/2  
 

Payment

 

What credit cards can I use?

 
www.emiratesofficialstore.com only accepts the following credit cards:-        
  • Visa
  • MasterCard

What credit card details does Emirates Official Store Online require?

 
In order to complete the transactionwww.emiratesofficialstore.com      requires the following credit card information:-        
               
  • Card Type i.e. Visa, MasterCard
  • Card Holder Name as per the credit being used
  • Credit Card Number
  • Expiry Date of the credit card
  • CVC Number
Unfortunately we are unable to accept payments by any other payment form at present.
 

Delivery

 

How much will the delivery cost?

   
The delivery charges within the UAE are USD 7 per delivery and USD 30 anywhere else in the world.
   

How long will the delivery take?

Emirates Official Store Online will deliver your items within 5 to 8 working days depending on the destination and/or product availability.

   
   

Do I have to be present to sign for delivery?

 

All deliveries require someone to be present to accept and sign for the delivery.

 

Refunds and Exchanges

   

How do I exchange a product?

  • You may return any Emirates Official Store Online product at any time up until 7 days from date of delivery on the strict condition that the product has not been removed from its original packaging and that this packaging has not been damaged (unless the product is defective). Please mention the size or colour you would like to exchange your returned item with.  Please note that the exchange of a product will only be permitted once. Exchanges are only valid on the same item in a different colour or size.
   

How do I return a product?

  • Emirates Official Store Online will only accept returns in the following circumstances:-
    • You receive the wrong order
    • The Product(s) is defective
    • The Product(s) is damaged in transit
    • A manufacturer recalls the Product(s)

  • You must assume the cost and risks of product returns, unless Emirates Official Store Online failed to deliver the product ordered or if the product delivered is defective. In such a case, Emirates Official Store Online will assume the costs and risks related to transportation.
  • Upon receipt of returned products, any amount debited on your credit card to the order of Emirates Official Store Online with regard to said products (except for the cost of delivery) will be credited as soon as possible, upon the condition that said products are received by Emirates Official Store Online in the same condition in which they were delivered to you.
  • We only accept returns through our returns process set out above. If a Product(s) is not returned according to our returns process we are under no obligation to accept return of Product(s) by you.
    This returns policy excludes any products purchased directly from any other Emirates Official Store, Emirates Group and/or any other company.
  • Refunds will be processed by Emirates Official Store Online within 20 working days and charged back to the credit card that was used for online payment. Please note that your credit card company may need additional time to post the money to your account.
 
 

General

   

How secure is www.emiratesofficialstore.com?

   
 

All the information supplied during the course of you placing an order, is held in a secure database. Emirates Official Store Online uses the latest technology to protect your personal information. When you enter your personal details in the checkout pages, you are in a secure website. Most browsers display a small padlock symbol on your browser in the address bar to reassure you that this is secure. Some operating systems will display a message  stating that you are entering into a secure website.

For more information, please refer to our privacy policy.

   

 

© 2017 Emirates Official Store · Terms & Conditions · Privacy policy · All Rights Reserved.