Privacy Policy

Emirates Official Store Online is committed to ensuring the confidentiality of any information conveyed via Internet, as well as to maintaining personal privacy. In line with this commitment, following is a description of Emirates Official Store Online’s security measures, its policy regarding the nature of any information gathered about customers ordering products via the Site, its reasons for gathering such information, and the use made of such information.

Privacy Statement

Information collection and the use of Emirates Group ("Emirates") includes any and all of the following entities and/or brands: dnata, dnata World Travel, Emirates Skycargo, Skywards, Emirates Holidays, Arabian Adventures, Galileo Emirates and their associated brands and/or companies from time to time. A list is available upon request from: Corporate Communications, PO Box 686, Dubai, United Arab Emirates. We are responsible for the processing of any personal information you provide to this Web Site and we are liable under the data protection legislation of the countries we operate in. We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain about you. By using our website you consent to this use.

We are liable under the data protection legislation of the countries we operate in

Notification of Changes - Privacy Policy

If we decide to change the privacy policy, we will post those changes on the website in order to ensure that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use your personal informational in a manner different from that stated, we will notify you in writing by email. You will have a choice as to whether or not we use your personal information in this different manner.


Emirates Official Store Online has established state-of-the-art security measures in order to protect you against the loss or unauthorised use of your data on file, including credit card information. Emirates Official Store Online’s web servers use the most advanced Secure Site technology. Furthermore, our servers are also protected by the latest firewall technology. Emirates Official Store Online is committed to maintaining its hardware, in order to ensure that you can make secure transactions on the Site at any time.

However, no security measure is perfect, and you should be aware that there is always a certain amount of risk that personal information provided to Emirates Official Store Online might be disclosed without your consent. Emirates Official Store Online hereby waives any responsibility regarding the disclosure of your personal information, except in the event that such disclosures occur, as a result of negligence on its part.

It is important to note that, in order to ensure security, no credit card-related data is kept on Emirates Official Store Online’s servers.

Electronic Communications

When you visit the website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, satisfy any legal requirement.

What personal information does Emirates Official Store Online gather?

In some circumstances, when purchasing products or registering for a promotional contest, Emirates Official Store Online will require your name, postal address, e-mail address, as well as certain other information that you may agree to offer. We may collect and process the following personal information about you:-

    • Registration information
    • Transaction details
    • Surveys
    • Correspondence Records
Your personal information will be stored on our secure server. Unfortunately, the transmission of information via the Internet is not completely secure. Although, we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted via the Website. Any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent any unauthorised access.

We will only use your personal information in the following ways:-

    • To provide you with information, products and services that you request from us or which might be of interest to you.
    • To carry out our obligations arising from any contract entered into between you and us.
    • To notify you about changes in our products.
    • For accounting and auditing purposes.
What use does Emirates Official Store Online make of the information gathered?

The information gathered by Emirates Official Store Online is used to process your order, to reach you should you win a prize in a contest, to personalise the documentation forwarded to you, and if you so authorise, to occasionally convey personalised information to you about its Web site and products. Emirates Official Store Online assures you that its advertisers and/or partners do not, at any time, have access to your confidential data, Moreover, Emirates Official Store Online does not resell its customer list, and you always have the option to request that Emirates Official Store Online stop sending you information concerning its Web site and products.

Links to Other Web Sites

The Emirates Official Store Online Web site features various links to other EK group websites. By clicking on any of these links, you leave the Emirates Official Store Online site. Emirates Official Store Online does not have any control over the operations of these other Web sites, and their presence on the Site in no way infers any responsibility on the part of Emirates Official Store Online. Any personal information you transmit through these other Web sites is only subject to the policies of these particular sites with regards to the treatment of confidential information. As such, we suggest that you pay close attention to these websites’ policies regarding confidential information.


Cookies, or "telltale marks", are small text files which embed themselves on your hard drive from some of the Site’s pages. Cookies are harmless in the sense that they cannot extract any information from your hard drive, over which you have complete control. Emirates Official Store Online uses Cookies to determine site traffic, convey useful information to its marketing Department, and to personalise any future visits you make to the Site. Cookies do not systematically provide Emirates Official Store Online with any personal information about you, and you can opt to stop receiving Cookies at any time by simply modifying your computer configuration.


Emirates Official Store Online reserves the right to amend its policies at any time. Emirates Official Store Online also reserves the right to disclose your personal information, in so far as the law would require Emirates Official Store Online to do so, or in order to protect its ownership rights to the Site, its users, sponsors, advertisers or suppliers.


The contents of this Site are protected by various laws. These contents are intended for non-commercial use. Any reproduction, publication, distribution or public rendering of the Site’s contents, in whole or in part, is strictly prohibited. Any unauthorized use of said contents could render the offender liable to civil and/or criminal prosecution.

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